Welcome to K&N’s Foods USA, LLC Order Processing and Policies information. This section contains everything you need to know about how your order will be processed including shipping info & policies, return policy and K&N’s Foods USA's 100% guarantee.

Order Processing
Please allow 24 hours to process your order. In order for us to guarantee delivery, all orders must have complete and accurate shipping information, including phone number for the ship-to address. K&N ’s Foods USA, LLC. is not responsible for incorrect addresses and incorrect information entered.

Order Status
When your order is processed, you will receive an e-mail confirmation from K&N’s Foods USA with your Customer ID and Order number. Once your order is processed and shipped, you will receive an e-mail notification of the same, mentioning your FedEx tracking number . You can check your shipment status with FedEX.com. If you are a registered user with us, you can check your order status any time by clicking the My Account > Order Status link at the top right hand side of our site.

Shipping/Delivery Policy
As products are frozen, they are delivered via 2-Day shipping only. The order takes about 3-7 days to be delivered. If an order is received after Wednesday 3pm EST, it will be shipped on Monday of the following week. Please therefore allow minimum 3 of days for delivery, or if your product was ordered after 3pm EST on Wednesday, allow up to 7 days for delivery.

Because of the frozen nature of the product, we ’re only shipping orders to valid street addresses and not P.O. Box.

K&N’s Foods USA, LLC Shipping Standards
K&N’s is a premium quality, frozen food product and it must remain frozen. All K&N’s Purely Different chicken products are hand packed in insulated shipping containers with frozen gel packs to ensure proper temperature is maintained throughout the delivery process entrusted to FedEx.

Upon receipt of your shipment, please UNPACK immediately and place product in freezer .

Special Delivery and Bulk Order Shipping
For your convenience, if you have any special requests or would like to make a bulk order (greater than 21 cartons), please contact our sales office, Monday-Friday from 9:00am-5:00pm EST. Please email us at: store@KandNs.us or call 315-598-8080 ext. 116

Delivery Prices
Prices quoted on this website include shipping and handling to the 48 continental United States, calculated at the bottom of your cart checkout page.

Return Policy
To ensure the freshness of K&N’s Purely Different chicken products, they must remain frozen at all times, which is why extra care is taken while shipping products to your doorstep. K&N ’s Foods USA will never compromise on quality and proper temperature will be maintained during delivery process when you order at K&N’s Foods USA because of our specialized insulated container with ice-packs and shipping method.

We cannot accept returns on any food product as we cannot guarantee that the product will remain frozen upon return to our facility. However we are committed to customer satisfaction and we provide a 100% guarantee of the product quality. See 100% Guarantee below.

100% Guarantee
All products at K&N’s Foods USA LLC are individually quick frozen using IQF technology for better retention of all essential nutrients and natural taste. All production processes starting right from ingredient sourcing, are monitored and regulated to ensure K&N ’s chicken products comply with high and ethical standards mandated by our ethos. This enables us to confidently provide you with 100% guarantee of quality when you choose K&N’s Purely Different chicken products.

However if you are not absolutely satisfied with your purchase, you may contact our Customer Service Department with any questions or concerns, via email: store@KandNs.us or call 315-598-8080 ext. 116; and we will be glad to address your concerns.

Payment Policy
Payment for orders will be made via your credit card at the time you enter your Shipping and Billing information and complete your check out. Shipping charges will be added, and your credit card will be charged upon placing your order with us. You will receive an e-mail confirmation that your order has been successfully placed and your credit card charged.

Credit Card Processing Policy
We use Secure Sockets Layer (SSL) encrypting software on our website. This ensures that no part of your Credit Card information can be read or stored during transmission of data. Payments made via Credit Card are only processed when your order is complete as per your instructions. You will be duly notified that your order has been processed and your Credit Card has been charged. If you need to review the charges on your Credit Card you ’ve made through us, you may contact us via e-mail or telephone and provide us your name and Order Number and we shall guide you accordingly.